RETURNS & EXCHANGES POLICY
1. Return Eligibility
We accept returns within 30 days of delivery. Items must be:
- Unused and in original condition
- In original packaging with tags attached
- Accompanied by proof of purchase
2. Non-Returnable Items
The following cannot be returned:
- Personalized/customized products
- Gift cards
- Final sale items (marked as such)
- Opened cosmetics/toiletries
3. Return Process
To initiate a return:
- Visit our Returns Portal at shopkawaiiproducts.com/returns
- Complete the return request form
- Receive return authorization and instructions
- Ship items back using provided guidelines
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.
5. Refund Processing
Refunds are issued to the original payment method within:
- 5-7 business days after we receive your return
- 1-2 billing cycles for credit card refunds to appear
6. Exchanges
For size/color exchanges:
- Return the original item following standard procedure
- Place a new order for the desired item
7. Damaged/Defective Items
If you receive a damaged or incorrect item:
- Contact us within 7 days of delivery
- Provide photos of the issue
- We’ll arrange a replacement or refund
8. International Returns
International customers:
- Must prepay return shipping
- Are responsible for any customs fees
- Should mark as “Returned Goods” to avoid duties
9. Store Returns
Online purchases cannot be returned to physical retail locations.
10. Return Exceptions
We reserve the right to refuse returns that don’t meet our policy requirements.
11. Holiday Policy
Extended return window applies for purchases made between November 1 – December 24.
12. Questions?
Visit our Help Center at shopkawaiiproducts.com/help for assistance.